Refund policy

Damaged Parcels

Every order is carefully packed to help ensure it arrives safely. While we take great care in preparing your parcel, we understand that damage can occasionally occur during transit.

If your order arrives damaged, please contact us within 3 business days of receiving your parcel by emailing druzysuzy.aus@gmail.com. Kindly include your order number, a brief description of the issue, and clear photographs of both the damaged item and its packaging.

We will review your claim and do our best to assist you. Please note that any resolution, including replacement, store credit or refund, is offered at our sole discretion.

Lost Parcels

A tracking number will be provided once your order has been dispatched.

Once a parcel has been handed over to the shipping carrier, Druzy Suzy is not responsible for parcels that are lost, delayed or stolen in transit. If your parcel appears to be missing, we recommend contacting the shipping carrier directly using your tracking number.

If you need assistance locating your parcel, we're always happy to help where we can.

Change of Mind

As many of our pieces are one-of-a-kind, we are unable to offer refunds, exchanges or replacements for change of mind.

Please choose carefully before placing your order. If you have any questions about a piece before purchasing, we'd be delighted to help.