Shipping policy

Shipping Policy

Thank you for shopping with Druzy Suzy.

Every order is thoughtfully packed with care to help ensure your treasures arrive safely and beautifully.

The Exact Piece You'll Receive

Every crystal is individually photographed.

Unless otherwise stated, the crystal shown in the product photos is the exact piece you will receive. Due to differences in screen settings and lighting, colours may vary slightly between devices.

Processing Times

Orders are typically processed and dispatched within 3–5 business days after payment has been received.

During new collection launches, live sales or promotional periods, dispatch times may be slightly longer.

Shipping Within Australia

We ship Australia-wide using trusted Australia Post.

Shipping starts from $13.

Once your parcel has been dispatched, you'll receive a shipping confirmation email containing your tracking number.

Delivery times are estimates only and may vary depending on your location.

International Shipping

We currently ship to selected international destinations.

Shipping rates are calculated at checkout.

Please note that international orders may be subject to customs duties, taxes or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Delivery times may also vary due to customs clearance and local postal services.

Tracking Your Order

Once your parcel has been dispatched, you'll receive an email containing your tracking number.

Please allow up to 24 hours for tracking information to become active.

Delivery Delays

While we aim to dispatch orders promptly, delivery estimates are provided by the shipping carrier and cannot be guaranteed.

Occasionally, delays may occur due to weather, customs processing, peak shipping periods or circumstances outside our control.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase.

Druzy Suzy is not responsible for parcels delayed, returned or lost due to incorrect or incomplete shipping information provided at checkout.

Should a parcel be returned to us, additional shipping charges may apply before it can be resent.

Lost Parcels

Once a parcel has been handed to the shipping carrier, responsibility for delivery rests with the carrier.

If your parcel appears to be lost, please contact the shipping carrier using your tracking number. If you require assistance, we'll happily help where we can, although we cannot guarantee replacements or refunds for parcels confirmed as lost in transit.

Damaged Parcels

Every order is carefully packed to help ensure it arrives safely.

If your parcel arrives damaged, please contact us within 3 business days of delivery by emailing druzysuzy.aus@gmail.com.

Please include:

Your order number
A description of the damage
Clear photographs of the damaged item
Photographs of the parcel and its packaging

We'll review your claim and do our very best to assist you. Any replacement, refund or store credit will be offered at our sole discretion.

Sustainable Packaging

Where possible, we use recyclable and environmentally conscious packaging materials to help reduce waste while ensuring your order is protected during transit.